Elements and Performance Criteria
- Identify areas for improvement within the enterprise
- Source and review relevant industry benchmarks for best practice in quality
- Apply comparative analysis techniques to production performance
- Identify and implement relevant codes of practice
- Audit business systems against best practice criteria
- Analyse and evaluate marketing plans and quality assurance schemes
- Audit human resource management practices against best practice criteria
- Determine environmental/natural resources parameters and assess them against best practice
- Establish systems to support quality
- Consult with relevant parties to establish measurable targets and performance indicators for quality
- Implement processes for systematic strategic planning within the organisation
- Embed quality culture across the organisation
- Define quality standards for products, physical and natural resources and inputs
- Establish processes to generate commitment to and opportunities for learning
- Implement communication strategies to inform and engage staff and other stakeholders
- Undertake continuous monitoring of systems and processes
- Establish mechanisms for gaining feedback information on quality systems and processes
- Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle
- Develop procedures for documentation and reporting
- Analyse feedback and evaluation data and implement improvements